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Sean Phillips writes:
"On Friday, November 5th approximately 2:15 pm, I spoke with a customer service member Steve (ext 315) regarding some questions I had on a furnace I was interested in. Steve answered all my questions and put a package together that made me very pleased. He stated that shipping cut off time is 2 pm, so I assumed the furnace would be shipped today from your company. I am pleased to say that I was notified by Fedex to schedule my delivery tomorrow. Steve did an excellent job on the phone; his communication skills are amazing. His confidence made me feel great about your company. I have told my co-workers, family, friends and my own customers what an outstanding job he did and recommended your company. Thank you for making the process on my order go so well. "
 
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