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Customer Reviews

for Alpine Home Air Products


and counting...

Since 2002, thousands of customers in the United States and Canada have purchased heating and air conditioning products from Alpine. And many of those customers have written to us about their experiences. We share in their successes. We value their feedback and reviews. And we look forward to working with you on your next project.

Please email us at [email protected] with a note about your experience and optionally, a digital photo of your installation if you would like your customer review to appear on our site.


113. Steve and Terri Stuckmeyer of St. Peters, MO writes:

"We received the Aprilaire Model 600 a few weeks ago and it went just great! The only problems I encountered were dealing with the existing humidifier that was in place when we bought the house. Thanks for the wiring tech support. The person I talked to explained just how to connect it up and was very courteous and professional. The price was also very competitive and all went well. Thanks for the great customer service!"

 

112. Andrea Williams of Bogalusa, LA writes:

"I wanted to compliment your technical support staff. The unit shipped to me had some wires that were not connected properly by the manufacturer. One of your technicians (David) helped me correct the wiring issues. David was very patient with me at times when I was becoming just a bit aggravated. The unit seems to be doing fine. Thank you for your support. I have and will recommend your company to other folks trying to rebuild here in the Hurricane Katrina affected areas. "

 

111. Tim Reid of Hanover Park, IL writes:

"My new furnace was installed today and replaced a "vintage" 1972 model that I was afraid to turn on because of the cost. My neighbor just got a new one, and when I found out what it cost him, I wasn't ready to pay that much - and it didn't include the A-coil. Thats when I started doing some homework and found Alpine. After following the sizing guides and e-mailing questions to one of your representatives, I found the answers and just what I needed. As for delivery, I was impressed at how quickly it left your warehouse. Your company will get a lot of references from me, as you are on my A-list and bookmarked. Thanks for saving me a lot of $$$."

 

110. Jason Allen of Sioux City, IA writes:

"I recently ordered a new furnace, cental air, coil, and all the accessories needed to have it professionally installed. Your prices were top-notch, and you were quick to answer any questions I had prior to placing my order. My order was received within two days, and even though I was missing one small item, as soon as I called, you already had a replacement item on the way. I found a local professional to assist with my installation and the savings were significant. Without getting too much into details, let's just say I saved over $2,500 by going through your company and a local contractor instead of paying for everything locally. Thank you so much, and I encourage anyone trying to decide on ordering to order with confidence. "

 

109. Al Harms of Sioux City, IA installed his own humidifier.

"Installation of my new Aprilaire 600 Humidifier was a breeze! It only took me about two hours, and that was taking my time. If I can install one of these, anybody can! And best of all, it actually worked after I installed it. Thanks for the great product!! "

 

108. David Wesson of Acworth, GA writes:

"I want to compliment you on your customer service. I submitted two small orders, and I feel they were handled as if they were worth several thousand dollars. My orders were expedited and immediately shipped. The parts were exactly what I ordered and at a great price. I have added you to my favorites for future orders. I will recommend you to all my friends. "

 

107. Mark Cline of Euclid, OH writes:

"I placed my order yesterday, and it's at my house today!! I talked to customer service before ordering, and they were VERY HELPFUL. I will be recommending your company to anybody who says they need HVAC equipment! JOB WELL DONE!!! "

 

106. Ross Mensik Jr of Campbellsville, KY writes:

"Thank you for your help and patience in our quest for a new furnace. We especially appreciate the list of contractors you sent us. I was very satisfied with the price. Thank you."

 

105. Christina Watkins of Akron, OH writes:

"I recently purchased a furnace from your company. When I purchased it I accidentally picked the wrong flow direction (I clicked on downflow but wanted upflow). I emailed my error and called first thing in the morning expecting it the be a big hassle (like every other place is to deal with). I was so surprised to speak with Andy. He told me my email was received and the problem was already fixed. I have never dealt with such a helpful, knowledgeable company before. Service was excellent and everyone was pleasant to deal with. They saved me a lot of stress. Thank you."

 

104. Dan Hammers of Columbus, OH writes:

"My order arrived this morning in excellent condition. Thanks to you and Fed Ex for amazingly fast and efficient service. Wow!"

 

103. Fred Knox of Pearblossom, CA writes:

"I received my order in great shape! You do great work. I am impressed with your service and people. I will be ordering my second unit from you in the spring. Thanks again."

 

102. JoAnne Ray of Rochester, NY writes:

"I loved your website. It was extremely easy to navigate and find what I wanted. I made a mistake on the online order and called to change it. The man that answered promptly fixed the issue. I felt like I got great service on an excellent deal! Thank you so much."

 

101. Jim Shelby of Owensboro, KY writes:

"I would like to thank you for such a speedy reply to a question I submitted to your tech support last week. I received a reply from one of your technical staff named Jason. I especially want to thank him. I feel much more comfortable with the advice and support from Jason. He is an asset to your staff, as I'm sure you're well aware. Thank you again."

 

100. Bob Walker of St. Louis, MO writes:

"I can't believe it! It's already here! In TWO DAYS!"

 

99. Patricia Studley writes:

"Thanks! It arrived this weekend safe and sound. We're so pleased with your prompt service and reliability."

 

98. Carl Tacci writes:

"I recently placed and have just received my first order from Alpine. The product lookup on your site was very user-friendly and easy to use. Your price was great and your service was outstanding. I received the part, a hot surface ignitor, right on time and it is an exact replacement. I will certainly order from you again and will recommend you to others. "

 

97. Cindi Henshaw from Cumberland, VA writes:

"I just wanted to say that our service guy was awesome! He was both professional and fun... making a boring job a lot nicer. If my order is as good as it was easy to process, I will definitely be ordering from you again! "

 

96. Jonas Hirshfield of Washington D.C. writes:

"Wow! You guys don't mess around over there. Thanks for shipping this the same day; this is very impressive. In addition, your website is designed very well. It is very intuitive, and as a novice, I was easily able to identify the parts I needed quickly. Thanks again for the great service."

 

95. Dean Whitney of Lynden, WA writes:

"The gas company just connected the gas today. The furnace started up fine. I would like to thank you for the quick delivery and good service. The unit was better than the pictures represented. I was impressed with the whole transaction. Thanks again for your great service."

 

94. Bill M Bishop, Sr. of Sylva, NC writes:

"My experience with my current order has been nothing but superb. I cannot believe that I already received a confirmation that my order shipped less than thirty minutes after my initial order. I am looking forward to receiving my product and giving you a high recomendation to anyone I can. Thanks again for the great service. "

 

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