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Customer Stories

  • Thank you! Order was scheduled to be delivered between 1 and 5 pm it arrived about 2pm The driver brought it right to my back door. It is in perfect condition. The whole process of order, change the order, was completely painless. It is a real pleasure to do business with a company that knows how to do business. I am a retired construction superintendent and I know what I am talking about. You guys have got it together.
    Stephen Loomis
    Littleton, CO
  • I contacted Alpine Home Air and spoke to Sam. Told him what product I needed for my home. Bought the GPH13H And a (TH4210D1005) Heat Pump Program thermostat with a 15kw backup warren heat strip. I am kind of knowledgeable being married to a Sheet Metal Union man for 47 years. Cancer took him so I was acting like I knew everything, I was close to it. Had son check out my decision and said sounded good. Was here in 2 days. Got old (20 yrs) unit pulled and I had combination unit installed. It works wonderful. I am so pleased with whole transaction.
    Sherri Pittser
    Tulsa, OK
  • I recently purchased a Honeywell thermostat from your company.
    Once I opened the box and started reading I discovered that this would not be a plug and play operation. After many hours of research online and quite a few hours making phone calls I still had some questions on how to install this properly. I never suspected that your service department would have been able to help me out. I assumed that you were just a distributorship. My first call put me through to Joseph and my second call put through to Bryan. These two gentlemen are absolutely on top of their game. Not only were they able to answer my questions and direct me on how to proceed further, their customer service skills are top notch.
    I am in the customer service business myself ... so I know how customers want to be treated. I will definitely recommend your company to all who need it.
    Good customer service personnel are hard to find and harder to keep.
    Phillip Fusco
    Middleburg FL
  • THANK YOU, your service was great. Product arrived in good shape and it was a great experience dealing with you. Will do it again when need arises. Customer was well pleased with the unit and was overjoyed about your website, should he need information or parts, etc. Thanks once again
    Charles Hart
    Atlanta, MO
  • Thank you for your help in obtaining the igniter for my furnace. It worked perfectly! I will come back to you first when I need more help.
    Chris Slavens
    Dumont, CO
  • Joseph, thank you for the great service in ordering a new gas furnace. I never expected a salesman to tell me I needed a less expensive unit. I was replacing an oil furnace with an LP gas furnace and since it was a 108k BTU furnace I was going to get the same size. Joseph asked the dimensions of the place being heated and he figured I would only need a 54k BTU furnace, saving me about $100 and no telling the additional operating cost. These Haier furnaces are a lot less than I had expected to have to pay for a replacement. It is 95% efficient and uses PVC pipe for exhaust. I had [a local contractor] do the installation of the gas lines and set up the conversion and gas pressures. I was telling the owner what I paid for it and he said that he would have paid $700 more locally...It arrived in 5 days in Seattle by air on Friday, the shipping company said that it would be delivered on Monday... I have told 2 contractors of the quality and service you may get from this company.
    Eugene Mouncer
    Satsop, WA
  • I want to send this message to commend Bryan for his highly competent and patient support to me in the installation of my Model 700 Humidifier. I had a number of issues with the installation due to my confusion about the humidifier control and problems with tracking down some issues in the wiring. Bryan worked closely with me and suggested a number of checks I should make on the different parts of the humidifier. I now have it working correctly and am ready for the winter season. I am very grateful for Bryan’s support over the several week period while I was trying to work my problems out.
    John Bosworth
    Lanham, MD
  • I so very much appreciate you checking up on me. A friend and I put the unit in today...so far so good!. I am thrilled I chose your company to do business with and believe me I researched many. You all are very supportive and interested in your customers. I have been budgeting for this unit for well over two years and my only hope is that it will do a good job for me. I will definitely pass on all the great things about alpine home air!!!! Thank you again for everything!
    Patricia Mclendon
    Tucker, GA
  • Thanks for all the help! Your lightning fast response just killed the competition. Keep up the good work. I’ll be returning.
    Anthony Gayadeen
    Saint-Hubert, QC
  • The parts that I ordered showed up very quickly and all packaging was intact and the Sanuvox replacement that was specified by your team fit perfectly. Your pricing including shipping to Montreal was very competative. Thanks
    Dave Cutts
    Vaudreuil Dorion, PQ
  • I am writing to you to show my appreciation to you and your company for employing individuals who present themselves with a level of professionalism and courteousness that I not seen in a good long while. Peter has made my buying experience with your company a very pleasant one. Keep up the good work.
    James Karounis
    Guilford, CT
  • Thank you for all your help! My furnace unit arrived yesterday and a few hours ahead of schedule!!! The delivery was perfect and the contractor assistance info provided was awesome!!! This whole experience with your company has been such a relief! I've been through a lot of crap for 5 wks with my furnace ordeal. My order from you was smooth, delivered on time, priced at what I cld afford. Thank you so much!!!
    Stephanie Shivers
    Arvada, CO

In 2002 Alpine Home Air Products became the first company to sell heating, air conditioning and indoor air-quality products online. We have proudly served hundreds of thousands of customers, helping them save time and money by buying their products direct.