(800)865-5931 Mon-Fri 7am-7pm, Sat 9am-2pm CT
AMERICA'S HEATING & COOLING STORE™
EST. 2002
Home Air Products™
103
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Customer Stories

  • Attached is a before and after photo of your line hide. It was amazing and so easy to install. Shipped ultra fast and was a breeze dealing with Alpine.
    Amy Burton from Newton, NJ
    Newton, NJ
  • You gave great service and follow up. I was unsure using Internet. At 74 new methods of shopping and buying can be disappointing. You guys were great. Larry
    Larry Renaud
  • I was very happy with the young man who helped me with my order. He made me feel my order was just as important as any big order. It means alot to customers, to be treated that way, and i would recomend Alpine home air to my friends and neighbors. Feel free to use this email any way you please. Thanks again.
    NY
  • I was very happy with the young man who helped me with my order. He made me feel my order was just as important as any big order. It means alot to customers, to be treated that way, and i would recomend Alpine home air to my friends and neighbors. Thanks again.
    James Henke
    Sound Beach, NY
  • Bryan is the epitome of customer service. He is arguably the most valuable employee you have as evidenced by my short story of how a good company can make a difference when things go wrong.

    I was pleasantly surprised when you shipped the Honeywell TrueSteam humidifier and the Reverse Osmosis (R/O) accessory. Both arrived in two days - much faster than expected... I had an HVAC contractor to do the work... This is when my problems began.

    The HVAC contractor cracked the shutoff valve on top of the R/O reservoir tank...

    I contacted Alpine and was put in touch with Bryan. I learned that the company kept no spares, but he offered to contact Honeywell to identify the part number. When Bryan called Honeywell, he learned that they could not sell me the valve by itself since it was part of the R/O system... Bryan pressed the issue. He found someone that was willing to remove this valve from a test unit in their lab and arranged for Honeywell to send it directly to me.

    Andre Bordelon
    Jonesborough, TN
  • Great job, Guys. Can't believe how fast you got our furnace unit here and the delivery person was extremely wonderful Keep up the great work.
    David Wahlberg
    Wauwatosa, WI
  • I had called 3 times to see why my Emergency Heat was not working. [Bryan] gave me things to try, and finally on the third time, I told him it came on and went right back off after about 5 minutes, and he knew why. He said just jump terminals E and AUX on the thermostat, and it worked. You have some very knowledgeable Technicians that work there. Thank You.
    Charles Cooper
    Tacoma, WA
  • I've been able to install the furnace I recently purchased from you and it's up and working. Thanks to your continuous, detailed assistance it was a relatively easy operation. The delivery/shipping was excellent. Installation; thanks to all the instructions you provided was straightforward - not easy and fairly technical, but very satisfying. Thanks, I'll certainly recommend Alpine to anyone in a situation similar to mine.
    (I guess I should mention that buying the unit from you and doing my own installation saved me between $2500 and $4000. from the bids I received.)
    Chip Hoins
    Nordland, WA
  • I ordered a part for my electric heater and I just want to say Thank You! Your prices are great & shipping was fast. I will continue to do business with you guys. Super company!!
    Lloyd Haukom
    Manhattan, KS
  • It was quick and efficient. I have no idea if or when we will change out the system, but I will certainly put your company at the top.
    Michael McKay
    Germantown, MD
  • A year ago (Jan 23/12)you provided me exceptionally prompt and courteous service and I want to express my appreciation to your staff. I kept putting it off and then forgetting to send you a note, and so this will be quite unexpected by you after all this time. However, it was a pleasure dealing with you and I wanted you to know that. I wish you all the best for 2013 and into the future.
    Christine Parkinson
    Ottawa, ON
  • Wow, I ordered it on the 14th, and it was on my doorstep the next day... Are you guys magic or what!
    Mark Richardson
    Everett, WA