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Customer Stories

  • Bryan was awesome. My call was answered quickly and Bryan was professional and helpful. He followed up and got the information I needed.
    John Clancy
    Sioux City, IA
  • I wanted to take the time to tell you thanks! I recently purchased a 1948 bungalow that had an older Williams Forsaire model 465 FX R, which after some searching online, I found to be the old version of the 6508732, well anyway I was having a few issues with the fan going on and off while the burner was going, you can imagine this made me very nervous. After spending hours online trying find help, I.e. manuals, schematics...., I came across you folks and the installation guide and low and behold there was my answer gas supply pressure too low, adjusted accordingly and here I am warm, with peace of mind and sending you my sincerest Thank you!
    Erik Pollard
  • received my furnace was this morning it took less than 24 hrs. from order 01/11/2012 for delivery thank you very much.
    Billy Lawhun
    Mansfield, OH
  • Your service was very good, knowledgable and courteous phone sales staff The unit arrived as expected, and is now installed and functions as expected
    I would not hesitate to purchase from Alpine in the future
    Chuck Hixon
    Hudson, MA
  • products worked perfectly very satisfied
    John Huey
    Grand Rapids, MI
  • Installation went remarkably well...Programming was especially simple. What a great product and Alpine is one of the best, ranks right up there with LL Bean! [Bryan] and Sam were really good; quick to to respond, knowledgable, and accurate. Thanks for a making a homeowner with slightly above average skills look like a seasoned pro.
    Lee Vestal
    South Lake Tahoe, CA
  • thanks for all your help...you were wonderful
    Helmut Bosch
    Westborough, MA
  • I was very pleased with your company. This was the first time we have used [an online retailer] and must let you know it was a great expierience and will do it again. Thank you
    Thomas Delaney
    Waterloo, ON
  • Would like to praise the Customer Service Department for over and beyond Help.. Needed a part fast so I sent out various E-mails asking some questions concerning parts from different companies that came up in my search on the Internet for a wall sleeve for a A/C package unit. Within minutes I get a response from Alpine Air.. they walked me through all the aspects of what I needed to do and within minutes had the part ordered and was shipped within hours that same day.. By the way... I still have not heard back from the other inquiries .. All I can say is.... save yourself some time and money and give them a ring or drop them a line....
    Jeff Brown
    Sumter, SC
  • Hi. I recieved my air conditioner from Alpine in, I think, in record time, and it works out of sight. Thank you. I would like to comment on how it was shipped, not a problem at all with the shipper, A Duie Pyle, but I never saw something so well protected from damage that it would probably survive a fall over Nigara Falls. Again thanks.
    Matthew P. Stinson Jr.
    Norristown, PA
  • All eqpt. has been installed & working fine. I love the varible speed blower. It cools the house much quicker. Thanks to all.
    Bob Quarles
    Louisville, KY
  • Ordering via online was an easy experience. I did have occasion to call to check on shipping information and your customer service was helpful and very friendly. The products came in excellent shape with no damage or missing items. I would order from Alpine again if the need arises. Thanks!
    Mark Jones
    Tulsa, OK

In 2002 Alpine Home Air Products became the first company to sell heating, air conditioning and indoor air-quality products online. We have proudly served hundreds of thousands of customers, helping them save time and money by buying their products direct.