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Customer Stories

  • Hi. I recieved my air conditioner from Alpine in, I think, in record time, and it works out of sight. Thank you. I would like to comment on how it was shipped, not a problem at all with the shipper, A Duie Pyle, but I never saw something so well protected from damage that it would probably survive a fall over Nigara Falls. Again thanks.
    Matthew P. Stinson Jr.
    Norristown, PA
  • All eqpt. has been installed & working fine. I love the varible speed blower. It cools the house much quicker. Thanks to all.
    Bob Quarles
    Louisville, KY
  • Ordering via online was an easy experience. I did have occasion to call to check on shipping information and your customer service was helpful and very friendly. The products came in excellent shape with no damage or missing items. I would order from Alpine again if the need arises. Thanks!
    Mark Jones
    Tulsa, OK
  • I had actually called several times over a period of 2-3 months, Sorting out the unit, my needs, as well as, general installation question, I spoke with Steve durning this process, he not only answered my questions but, put to rest my concerns for taking on this installation, unit is now ready for my hook up guy!!! I also spoke to Brian durning my set up work.... Thanks again.
    James Harman
    Brielle, NJ
  • I want to thank you for shipping the Friedrich circuit board sooner than the additional delay that was expected. Our service technician was scheduled for surgery and long term recovery and there was only a small window of opportunity for him to accomplish that repair. Just having the part a couple of days sooner than expected made it possible.
    Richard Tabor
    Chapel Hill, NC
  • You guys are great! Thank you so much!
    Stacy Wheeler
    Spring Branch, TX
  • My hat's off to your technical staff and the gentleman who helped me save my marriage by fixing my AC (wiring confusion). One heck of a guy!!
    Ari Moazzeni
  • I recently purchased a Danfoss TXV from you to repair a Flagship Marine 16.5 K BTU unit with damaged cap tubes. . .R-22 .. . .I was pleased with your fast service.
    Larry Brown
    Covington, LA
  • I am very satisfied with the ENTIRE purchase from the initial contact I made to when the pallet of my unit was delivered!
    I am most happy to say that your customer service department exceeded my expectations more than once. They never lied to me about anything, gave me options and explained exactly what I needed in a non-condescending way. I would especially like to say that I was surprised that most of my correspondence was with the same person ON THE PHONE...NOT A COMPUTER....AND DEFINITELY NOT SOME CALL CENTER PERSON FROM A FOREIGN COUNTRY! Thank you!
    Richard Arnold
    Puiallup, WA
  • You guys rock.
    Milwaukee, WI
  • Thank you for the the great customer service provided to us by your staff.
    Trini Grijalva
    Lake Forest, CA
  • We love the ceiling heater fan for our bathroom because it keeps us warm. But the best thing is that when we had to replace the broken one, we were able to find the one we needed without having to rewire or put in a new box. The person at Alpine was polite and knowledgeable. The service efficient. If I need electrical supplies, I would very likely get on the line and check with Alpine! I’m Kathy V and I am a satisfied customer!
    Kathy Virgin
    San Juan Capistrano, CA