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Customer Stories

  • Thank you so much for the prompt exchange with the thermostat and outstanding customer service. I am very impressed with Alpine. I just was recommended by an army buddy in Texas to use your company and am very glad with the decision. I will be getting our system through you guys. Thank you! John Childs
    John Childs
    Tacoma, WA
  • Very pleased with our dealings with Sam Wyant so far and will be placing an order shortly.
    James Marren
  • On August 11, 2011 I purchased an Aspen uncased 3-ton evaporator coil, Haier 3-ton central air conditioning unit, and a AHF8S1155A 115,000 BTU furnace. I was really impressed with the purchasing process which included a wealth of helpful information about the product and other parts normally purchased with sales of this type. The delivery service was exceptional and very timely. My contractor who installed the equipment was very impressed with the quality and technical sophistication built into the equipment.
    Melvin Clark
    Washington, DC
  • Thank you for your outstanding service from ordering to installation and technical support! We have a condo in FL where we wanted an off-site control solution for HVAC. Your site and videos convinced me to purchase the Ecobee 2 Thermostat. I needed quick shipping. Order dept. guaranteed it to be here in 2 days. It arrived by FedEx the NEXT afternoon. Wow! Then David in Tech. Support was great in his clear and concise explanations of wiring and selection of appropriate wiring diagram! I will be ordering from you again and spreading the word about your great organization.
    John M. Brislin
    Lexington, KY
  • Dear Andrew, I was happy to send you a letter and tell you all how much I really enjoyed doing business with your company. It was fast, and I got my return and credit right away on my charge card, plus e-mails from you to see if things arrived on time. I would recommend you to anyone for the great service I have had with Alpine. You really take care of your customers, and I appreciate that more than anything. Regards, Avis Holt Texas
    Avis Holt
    Texas City, TX
  • Andrew, Your package was delivered promptly and the replacement gable fan installed rather effortlessly (as per the enclosed instructions). Great product – wonderful service. Thank you. Tony Kushnir
    Tony Kushnir
    Bethesda, MD
  • Alpine Home Air: I would like to extend my sincere thanks for the service you provided on my order. The pricing was competitive and the emails advising me of the order status at each stage were impressive. I am always leery when ordering products from other countries but since we are such close friends my trust was not misplaced. The product was exactly as described, service was excellent, and if I have the opportunity to refer anyone to you, I will not hesitate to do so. All the best to your business. Alan Ellis Orleans, Ontario Canada
    Alan Ellis
    Orleans, Ontario
  • I want to take this opportunity to thank you Nichole for your great service and your company for the excellent warranty. In the years we have owned our units, of course we had some problems - that is to be expected. I have to say that all in all, you folks have been fantastic in taking care of our problems as they arise. Being in business we have learned that a pleasant attitude with service is the most important part of a company and the key to the customer's peace of mind. My wife and myself want you and your company to know how much we appreciate all of the service and kindness shown to us while we were in crisis mode with our adrenaline above the legal limit. Our parts arrived fast and we averted any major problems. Again thank you for all your help and great service.
    Joseph St Pierre
    Buffalo, WY
  • I received the piston and tail piece Nichole had sent me. You have probably one of the best customer service reps I've ever dealt with.( A+) I had several problems and finally I think I can install this A coil. You all were great.
    David Sonich
    Nokesville, VA
  • Thank you Nichole for all your help. I appreciate you working with me to help me solve my issues and get our system up and running.
    Paul McCord
    Fairburn , GA
  • Thank you for asking for our feedback. Everything arrived on time, and we were happy with the ducts. The ducts are great and the sevice was too. Thanks again for the great service. Avis Holt
    Avis Holt
    Texas City, TX
  • After getting the run-around from many local distributors, I was happy to be so well-received and served by you at Alpine. No question was too small and you took your time in a cheerful manner to help me with my needs in a professional and direct manner - much appreciated. I hope to do business with Alpine again - highly recommended. Thank you! Bert Wood
    Bert Wood
    Mill Creek, WA

In 2002 Alpine Home Air Products became the first company to sell heating, air conditioning and indoor air-quality products online. We have proudly served hundreds of thousands of customers, helping them save time and money by buying their products direct.