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AMERICA'S HEATING & COOLING STORE™
EST. 2002
Home Air Products™
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Customer Stories

  • My name is Gary Lawton. I live in Tallmadge, OH just outside of Akron. I won't be installing the furnace I purchased from you until this spring, but wanted to let you know that I was very pleased with the prompt service I received from your company. My furnace was delivered three days after I placed my order, and I would certainly use your company the next time I am looking for an HVAC product. Thank you.
    Gary Lawton
    Tallmadge, OH
  • I should have contacted you sooner, but it took a while to install the furnace. Though it had fallen on its side in the back of the delivery truck, it apparently suffered no damage. It works fine and would seem to be one of my better investments in my lifetime. Thank you, Paul Richey
    Paul Richey
    Van Wert, OH
  • I installed my furnace about three years ago. The reason I didn’t write sooner is that I was waiting to see how it would do in the conditions it had to work in. At first I thought I bought the wrong furnace for where I was putting it. The main problem was it was going in a mountain trailer home and it would have to be shut down after each use. This is because it is running on propane and the tank is not accessible until spring. The technicians were of great help. When putting it in, they gave me possible reasons for it not working right - from the air exchange being too small for the altitude, the type of filter, and the type of thermostat to use. All said and done, my furnace runs great. Thank you.
    Roger Veenendaal
    Salt Lake City, UT
  • I have nothing but good things to say about the service and the product. Here in Campbell River, British Columbia, Canada, I was told that I would not be able to even order this product myself. Then they went on to say that I wouldn't get the power smart discount from the government if I ordered outside of Canada. I took the chance and phoned Alpine, and found that that was all a lie. I ordered the Goodman gas furnace and they delivered it right to my door, cheaper and just as good as I would have got right here. Everything turned out wonderful. Thank you for the great product, Alpine. Kurt Wind
    Kurt Wind
    Campbell River, British Columbia
  • Just wanted to say thank you for a great product. We purchased one of the Williams console gas heaters, and it is doing a great job and has lowered our gas bill. Merry Christmas and thank you again.
    Kenneth Massie
    Troy, NY
  • I just wanted to drop you a note to recognize Bryan's commitment to customer service and good nature. He went above and beyond in researching/troubleshooting my old Aprilaire 700, as well as the installation of the new one I purchased as a replacement. I hope that all of your other support personnel are as good as he is. Thank you, George
    George Dorer
    Belle Mead, NJ
  • This was my first time installing a furnace. With the help of your support e-mail sent before I received my unit, I was able to get it up and running in little time. I had a fuel oil furnace before, but changed to the Goodman MBVC1200AA-1 and the HKR-10C heater. With the online specs, I had the knowlege to change the dip switches and install the correct wire size for the job, along with the correct breaker - all with little hassle. The unit works great. This is the first winter in 6 years I have had heat and I love it...I missed it so. Great work on your online help and on shipping an undamaged unit. My thanks to all your people. I'm sure if I need air this summer, I will be contacting you again. Thanks for a great product. Staying warm now. Jerry from Laura, Ohio
    Jerry Sorah
    Laura, OH
  • A quick note to thank you and Alpine for the great service. I received my order Thursday pm with no damage. I installed it Saturday in about five hours and had a local tech set up the LP conversion. Again thank you for your time and I will recommend Alpine to everyone I know with heating issues. Have a good holiday, Lee
    Jack Ellis
    South Dayton, NY
  • Andrew at Alpine, I have not installed the latest equipment yet, but what I ordered looks great - very good price even with shipping. I have been buying from you guys since you started business on the Internet years ago. I have purchased electronic air filters, heat pumps, furnaces, air conditioners, and coils, stats, and outside temp. sensors for stats. I have done air over gas, heat pump over gas, and coil changes to get more efficiency. I have never had to return a product of yours so that should say it all! I have only three companies I deal with on equipment like this, and you are my number one. If I have a question on something you always have the answers since you sell the equipment. Most others sell things but do not know the equipment, so they can not give advice. Have a happy warm winter! Paul Eastlund in Oregon
    Paul Eastlund
    Portland, OR
  • I wanted to let you know how satisfied I was with your excellent service. A special thank you to Nichole for her superior assistance in obtaining my special order and having it shipped as requested. It is always a good experience doing business with your company. Keep doing what you are doing!
    Howard Montrose
    Castle Rock, CO
  • I just want you to know that Joseph was great. I really appreciated that he talked 'to' me and not 'at' me. And even though I am not mechanically inclined, he took the time to explain things to me in a way that I felt - at least to a good point - I understood. I highly reccomend that he be given kudos and pats on the back. I think that he is excellent! Brenda Mattingly
    Brenda Mattingly
  • Thanks for the prompt shipment. I ordered this unit by phone and to my surprise, it shipped the next day, and I received it days later in Texas. Very reasonably priced and in good condition. James Parmer
    James Parmer
    Saint Jo, TX