|
Displaying 50 per page.
|
|
307.
Richard Tabor from Chapel Hill, NC writes:
"I want to thank you for shipping the Friedrich circuit board sooner than the additional delay that was expected. Our service technician was scheduled for surgery and long term recovery and there was only a small window of opportunity for him to accomplish that repair. Just having the part a couple of days sooner than expected made it possible."
|
|
|
306.
Stacy Wheeler from Spring Branch, TX writes:
"You guys are great! Thank you so much!"
|
|
|
305.
Ari Moazzeni writes:
"My hat's off to your technical staff and the gentleman who helped me save my marriage by fixing my AC (wiring confusion). One heck of a guy!!"
|
|
|
304.
Larry Brown from Covington, LA writes:
"I recently purchased a Danfoss TXV from you to repair a Flagship Marine 16.5 K BTU unit with damaged cap tubes. . .R-22 .. . .I was pleased with your fast service."
|
|
|
303.
Richard Arnold from Puiallup, WA writes:
"I am very satisfied with the ENTIRE purchase from the initial contact I made to when the pallet of my unit was delivered!
I am most happy to say that your customer service department exceeded my expectations more than once. They never lied to me about anything, gave me options and explained exactly what I needed in a non-condescending way. I would especially like to say that I was surprised that most of my correspondence was with the same person ON THE PHONE...NOT A COMPUTER....AND DEFINITELY NOT SOME CALL CENTER PERSON FROM A FOREIGN COUNTRY! Thank you!"
|
|
|
302.
Brian from Milwaukee, WI writes:
"You guys rock."
|
|
|
301.
Trini Grijalva from Lake Forest, CA writes:
"Thank you for the the great customer service provided to us by your staff."
|
|
|
300.
Kathy Virgin from San Juan Capistrano, CA writes:
"We love the ceiling heater fan for our bathroom because it keeps us warm. But
the best thing is that when we had to replace the broken one, we were able
to find the one we needed without having to rewire or put in a new box.
The person at Alpine was polite and knowledgeable. The service efficient.
If I need electrical supplies, I would very likely get on the line and
check with Alpine!
I’m Kathy V and I am a satisfied customer!"
|
|
|
299.
Tony Ruggiero from Stratford, CT writes:
"Rec yesterday !! perfect condition thanks again!!!!!!!!!!!!!!!!"
|
|
|
298.
Frank Sorace from Valley View, OH writes:
"I purchased a Goodman forced air furnace & air condition unit from alpine air recently .I was very pleased with the product & more impressed with the tec. Support I received. The furnace is installed and running fine in our cabin .I would recommend your company & product to anyone. Thanks for help & good service."
|
|
|
297.
John Hutcheson from Sheguiandah, ON writes:
"Our shipment arrived in WV in perfect condition. We have now returned to Ontario Canada with all of the equipment... So far dealing with your company has been a pleasure. It will take me a while until I am ready to put install it. I am handy so am going to try and do it myself with your help and a little help from my friends. I am sure everything will go together great. Thanks again, John Hutcheson"
|
|
|
296.
Chuck Anstedt from Richmond, WI writes:
"Everything looks good, we have not installed the furnace yet. I will let you know when we have everything up and running. Shipment was fast, DVD were very knowledgeable."
|
|
|
295.
Ralph Kadlec from Portland, OR writes:
"Steve was a great help and very knowledgeable. He told me exactly what I needed and gave me some good prices. Much Thanks!"
|
|
|
294.
Leland Tharpe from Oklahoma City, OK writes:
"...I wanted to express my appreciation for the quick response and the turn around of my order, I also wanted to say that I am extremely pleased with talking to an individual rather than a recording! Thanks again for responding with true customer care!"
|
|
|
293.
Victor Long from St. Marys, OH writes:
"I received the a/c unit today and delivery driver was on time and very helpful.. I'm happy overall with your business and have already recommended you.. thanks again, Vic"
|
|
|
292.
Wes Wedner from Keizer, OR writes:
"Working well... Very satisfied. Will do it again when we need another one."
|
|
|
291.
Linda Asbury from Westmoreland, KS writes:
"Andrew,
Thanks. The furnace is working great. Delivery was timely, and I have heat again in my house."
|
|
|
290.
Gary Lawton from Tallmadge, OH writes:
"My name is Gary Lawton. I live in Tallmadge, OH just outside of Akron. I won't be installing the furnace I purchased from you until this spring, but wanted to let you know that I was very pleased with the prompt service I received from your company. My furnace was delivered three days after I placed my order, and I would certainly use your company the next time I am looking for an HVAC product.
Thank you."
|
|
|
289.
Paul Richey from Van Wert, OH writes:
"I should have contacted you sooner, but it took a while to install the furnace. Though it had fallen on its side in the back of the delivery truck, it apparently suffered no damage. It works fine and would seem to be one of my better investments in my lifetime.
Thank you,
Paul Richey"
|
|
|
288.
Roger Veenendaal from Salt Lake City, UT writes:
"I installed my furnace about three years ago. The reason I didn’t write sooner is that I was waiting to see how it would do in the conditions it had to work in. At first I thought I bought the wrong furnace for where I was putting it. The main problem was it was going in a mountain trailer home and it would have to be shut down after each use. This is because it is running on propane and the tank is not accessible until spring. The technicians were of great help. When putting it in, they gave me possible reasons for it not working right - from the air exchange being too small for the altitude, the type of filter, and the type of thermostat to use. All said and done, my furnace runs great.
Thank you."
|
|
|
287.
Kurt Wind from Campbell River, British Columbia writes:
"I have nothing but good things to say about the service and the product. Here in Campbell River, British Columbia, Canada, I was told that I would not be able to even order this product myself. Then they went on to say that I wouldn't get the power smart discount from the government if I ordered outside of Canada. I took the chance and phoned Alpine, and found that that was all a lie. I ordered the Goodman gas furnace and they delivered it right to my door, cheaper and just as good as I would have got right here. Everything turned out wonderful.
Thank you for the great product, Alpine. Kurt Wind"
|
|
|
286.
Kenneth Massie from Troy, NY writes:
"Just wanted to say thank you for a great product. We purchased one of the Williams console gas heaters, and it is doing a great job and has lowered our gas bill.
Merry Christmas and thank you again."
|
|
|
285.
George Dorer from Belle Mead, NJ writes:
"I just wanted to drop you a note to recognize Bryan's commitment to customer service and good nature. He went above and beyond in
researching/troubleshooting my old Aprilaire 700, as well as the installation of the new one I purchased as a replacement.
I hope that all of your other support personnel are as good as he is.
Thank you,
George"
|
|
|
284.
Jerry Sorah from Laura, OH writes:
"This was my first time installing a furnace. With the help of your support e-mail sent before I received my unit, I was able to get it up and running in little time. I had a fuel oil furnace before, but changed to the Goodman MBVC1200AA-1 and the HKR-10C heater. With the online specs, I had the knowlege to change the dip switches and install the correct wire size for the job, along with the correct breaker - all with little hassle. The unit works great. This is the first winter in 6 years I have had heat and I love it...I missed it so. Great work on your online help and on shipping an undamaged unit. My thanks to all your people. I'm sure if I need air this summer, I will be contacting you again.
Thanks for a great product. Staying warm now.
Jerry from Laura, Ohio"
|
|
|
283.
Jack Ellis from South Dayton, NY writes:
"A quick note to thank you and Alpine for the great service. I received my order Thursday pm with no damage. I installed it Saturday in about five hours and had a local tech set up the LP conversion.
Again thank you for your time and I will recommend Alpine to everyone I know with heating issues.
Have a good holiday,
Lee"
|
|
|
282.
Paul Eastlund from Portland, OR writes:
"Andrew at Alpine,
I have not installed the latest equipment yet, but what I ordered looks great - very good price even with shipping. I have been buying from you guys since you started business on the Internet years ago. I have purchased electronic air filters, heat pumps, furnaces, air conditioners, and coils, stats, and outside temp. sensors for stats. I have done air over gas, heat pump over gas, and coil changes to get more efficiency. I have never had to return a product of yours so that should say it all!
I have only three companies I deal with on equipment like this, and you are my number one. If I have a question on something you always have the answers since you sell the equipment. Most others sell things but do not know the equipment, so they can not give advice. Have a happy warm winter!
Paul Eastlund in Oregon"
|
|
|
281.
Howard Montrose from Castle Rock, CO writes:
"I wanted to let you know how satisfied I was with your excellent service. A special thank you to Nichole for her superior assistance in obtaining my special order and having it shipped as requested.
It is always a good experience doing business with your company. Keep doing what you are doing!"
|
|
|
280.
Brenda Mattingly writes:
"I just want you to know that Joseph was great. I really appreciated that he talked 'to' me and not 'at' me. And even though I am not mechanically inclined, he took the time to explain things to me in a way that I felt - at least to a good point - I understood. I highly reccomend that he be given kudos and pats on the back. I think that he is excellent!
Brenda Mattingly"
|
|
|
279.
James Parmer from Saint Jo, TX writes:
"Thanks for the prompt shipment. I ordered this unit by phone and to my surprise, it shipped the next day, and I received it days later in Texas. Very reasonably priced and in good condition.
James Parmer"
|
|
|
278.
Mike Malone from Grayson, KY writes:
"I would film a testimonial if I had the time or right camera, for no other reason than your customer service is worthy of praise. I am in the customer service business and I know how well-organized a program must be to provide the level you have attained. My furnace arrived 3 days after ordering, and I live in the boondocks. Doing the install myself, you have been a tremendous help with support and answering my questions. Thanks for your help. I would recommend Alpine to anyone, and if you have D.I.Y. ability with a little studying and reading, you can do the install yourself.
Mike Malone"
|
|
|
277.
Winton Belcher from Rimrock, AZ writes:
"Dear Sirs,
I bought a 4 ton A/C - Heat Pump system from you this year and installed it all myself with a couple of phone calls to support
for some technical support (which by the way was excellent). I did have the A\C man come and charge the system after the install
was complete, and the extra $100.00 cost was well worth it. I could not be more pleased with both the ease of installation and the support
I received during this project. I will, in the future, recommend Alpine to anyone doing a new or replacement system.
Thanks again for the great system, support, and cost savings."
|
|
|
276.
Patrick Stuart from St. Francis, KS writes:
"Dear Sirs,
Your product is great! It arrived in great shape and on time! It was very easy to install and functions perfectly! Thank You!!!"
|
|
|
275.
Bruce Thomason from Shepherdsville, KY writes:
"Faster than the speed of light! I will recommend you to everybody that I know that has a need for your products.
Thanks,
Bruce Thomason "
|
|
|
274.
Mark Stockhover writes:
"Everyone I have had the chance to speak with at your company has been great. I appreciate their patience."
|
|
|
273.
Kenneth Massie from Troy, NY writes:
"Thank you. The delivery was on time, and the driver was friendly and as helpful as he could be. Again, thank you. We purchased this as a
replacement for our forced air system that was destroyed by the flood waters of Tropical Storm Irene with no insurance help at all."
|
|
|
272.
John Childs from Tacoma, WA writes:
"Thank you so much for the prompt exchange with the thermostat and outstanding customer service. I am very impressed with Alpine. I just was recommended by an army buddy in Texas to use your company and am very glad with the decision. I will be getting our system through you guys.
Thank you!
John Childs"
|
|
|
271.
James Marren writes:
"Very pleased with our dealings with Sam Wyant so far and will be placing an order shortly."
|
|
|
270.
Melvin Clark from Washington, DC writes:
"On August 11, 2011 I purchased an Aspen uncased 3-ton evaporator coil, Haier 3-ton central air conditioning unit, and a AHF8S1155A 115,000 BTU furnace. I was really impressed with the purchasing process which included a wealth of helpful information about the product and other parts normally purchased with sales of this type. The delivery service was exceptional and very timely. My contractor who installed the equipment was very impressed with the quality and technical sophistication built into the equipment."
|
|
|
269.
John M. Brislin of Lexington, KY writes:
"Thank you for your outstanding service from ordering to installation and technical support! We have a condo in FL where we wanted an off-site control solution for HVAC. Your site and videos convinced me to purchase the Ecobee 2 Thermostat. I needed quick shipping. Order dept. guaranteed it to be here in 2 days. It arrived by FedEx the NEXT afternoon. Wow! Then David in Tech. Support was great in his clear and concise explanations of wiring and selection of appropriate wiring diagram! I will be ordering from you again and spreading the word about your great organization."
|
|
|
268.
Avis Holt from Texas City, TX writes:
"Dear Andrew,
I was happy to send you a letter and tell you all how much I really enjoyed doing business with your company. It was fast, and I got my return and credit right away on my charge card, plus e-mails from you to see if things arrived on time. I would recommend you to anyone for the great service I have had with Alpine. You really take care of your customers, and I appreciate that more than anything.
Regards,
Avis Holt
Texas"
|
|
|
267.
Tony Kushnir from Bethesda, MD writes:
"Andrew,
Your package was delivered promptly and the replacement gable fan installed rather effortlessly (as per the enclosed instructions). Great product – wonderful service.
Thank you. Tony Kushnir "
|
|
|
266.
Alan Ellis from Orleans, Ontario writes:
"Alpine Home Air:
I would like to extend my sincere thanks for the service you provided on my order. The pricing was competitive and the emails advising me of the order status at each stage were impressive. I am always leery when ordering products from other countries but since we are such close friends my trust was not misplaced. The product was exactly as described, service was excellent, and if I have the opportunity to refer anyone to you, I will not hesitate to do so. All the best to your business.
Alan Ellis
Orleans, Ontario
Canada"
|
|
|
265.
Joseph St Pierre from Buffalo, WY writes:
"I want to take this opportunity to thank you Nichole for your great service and your company for the excellent warranty. In the years we have owned our units, of course we had some problems - that is to be expected. I have to say that all in all, you folks have been fantastic in taking care of our problems as they arise. Being in business we have learned that a pleasant attitude with service is the most important part of a company and the key to the customer's peace of mind. My wife and myself want you and your company to know how much we appreciate all of the service and kindness shown to us while we were in crisis mode with our adrenaline above the legal limit. Our parts arrived fast and we averted any major problems. Again thank you for all your help and great service."
|
|
|
264.
David Sonich from Nokesville, VA writes:
"I received the piston and tail piece Nichole had sent me. You have probably one of the best customer service reps I've ever dealt with.( A+)
I had several problems and finally I think I can install this A coil. You all were great."
|
|
|
263.
Paul McCord from Fairburn , GA writes:
"Thank you Nichole for all your help. I appreciate you working with me to help me solve my issues and get our system up and running."
|
|
|
262.
Avis Holt of Texas City, TX writes:
"Thank you for asking for our feedback. Everything arrived on time, and we were happy with the ducts. The ducts are great and the sevice was too. Thanks again for the great service. Avis Holt"
|
|
|
261.
Bert Wood of Mill Creek, WA writes:
"After getting the run-around from many local distributors, I was happy to be so well-received and served by you at Alpine. No question
was too small and you took your time in a cheerful manner to help me with my needs in a professional and direct manner - much appreciated.
I hope to do business with Alpine again - highly recommended. Thank you!
Bert Wood"
|
|
|
260.
Pete Gada of Niantic, CT writes:
"I'll start with a little story. I was looking for self-opening attic gable louvers. I went to every store in a forty mile area of my house and found nothing or any real help.
I went on line and was getting worn out looking at web page after web page without any luck. Then I found a page for Alpine and it looked like people that would help me. I found the phone number and gave them a call. The person that helped me gave me all the time and information needed. He directed me to the best size match, took my information and sent it to me. Two days later it was at my house!!!!!
The vent works super and I will be buying any vents etc. from Alpine.
Good Job !!!!"
|
|
|
259.
David Meeks of Springfield, MO writes:
"I wish to thank everyone at Alpine that has helped me with the installation of my HVAC. The answers provided and advice given proved to be correct and beneficial. The staff was courteous, patient, and more than willing to help. There was a genuine desire by your employees to assist and answer all my questions and look up the information on a unit that is no longer available. I would especially like to thank David, who was very helpful, extremely knowledgeable, and made excellent suggestions. The installer who made the final connections was impressed that the thermostat and all parts of the system were perfectly matched. You have gained my trust for all future projects I have planned.
I highly recommend Alpine and I must add that you have made a stressful project work out great. And by the way, the unit is doing the job efficiently.
Thank you very much.
David Meeks"
|
|
|
258.
Jefferson Taylor of Arlington, TX writes:
"As always, tech support has been very very good.
I moved my thermostat, and the unit quit working. Your tech suggested I check the fuse on the unit. He was correct - replaced the fuse, and the wife is happy again!
Thank you very, very much.
I tell anyone I can about your company and the great support I get.
Thanks again,
Jefferson Taylor"
|
|
|
|
|
