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Displaying 50 per page.
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257.
Harrel Shewmaker of Paragould, AR writes:
"Received the replacement condenser .
You were very patient.
You were very hepful.
I am very grateful for your assistance in the successful resolution of this matter.
Thanks to you & to all who assisted you."
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256.
David Sonich of Nokesville, VA writes:
"You have probably one of the best customer service rep's I've ever dealt with.( A+)
You all were great."
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255.
Andrew Paczuski of Ann Arbor, MI writes:
"Steve, whom I talked to today, was most helpful in relating to the minor problem I am having now with the Goodman GMS91155DXAA furnace I also got from you in Nov 2006.
It is people like him that make Alpine.
I am still waiting for Dave's callback, but I am sure it is coming.
I would like to recommend Dave as well. "
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254.
Yisroel Manies of Lakewood, NJ writes:
"Thanks for your prompt handling of my return. It was a real pleasure to deal with your professional and courteous service team!"
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253.
George Salazar of Kissimmee, FL writes:
"Thank you for the prompt delivery of my coil. Because of your fast service and affordable pricing I was able to make my customer one happy camper. Again thank you and I will be doing business in the future.
George Salazar"
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252.
David Sonich of Nokesville, VA writes:
"You have probably one of the best customer service reps I've ever dealt with.( A+)
I had several problems and finally I think I can install this A-coil. You all were great. Everyone at Alpine was great.
Don't ever change your service tactics."
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251.
Michael T. from Loudon, NH writes:
"When I decided to install a high velocity system, I investigated other systems. I was impressed with the quality of the products when I received them. Being an engineer, I value good products which are hard to find today with so many foreign imports. Lastly, the sales technical staff was very helpful and knowledgeable and could easily help a homeowner install the system with little mechanical knowledge. "
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250.
Norm & Kirsten from Allen Park, MI write:
"We just wanted to say thanks for a GREAT price for my nearly-impossible-to-find furnace filters! We can't just run to Lowe's or Home Depot when it's time to change the filters and therefore, we don't change them as often as I'd like. Now, I have a few on hand and it only took a few days to get them here! When I run out, I know where I'm reordering - from Alpine Home Air! At a GREAT price less than HALF of what I've paid in the past. "
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249.
Michael Reardon of Byfield, MA writes:
"My shipment arrived on Feb. 24th - no problems, excellent condition. FedEx was very helpful. I made a small dolly and loaded it right off the power tailgate. It was a snap. The installation will not be started until the end of the heating season, giving me plenty of time for planning a really neat installation. So far I'm very satisfied and feel I made a good choice selecting Alpine.
Thanks,
Mike R."
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248.
Jeremy Sheffield of Williamson, NY writes:
"Hi. My name is Jeremy and I just wanted to say how pleased I was with your product and service, and I've already told several people about Alpine and how great you guys are. I'll be ordering again soon.
Thanks again,
Jeremy"
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247.
Curt H. from Troy, NY writes:
"Received and installed, delivery was quick and the unit works great."
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246.
Ryan Yasuda of San Bruno, CA writes:
"Hi--
I wanted to send an email to tell you how pleased I am that I purchased the Honeywell YTH6320R1015 kit from your company. Not only was the price reasonable, the customer service I received was outstanding. After not getting any power to the unit, I called Honeywell and was told that I needed to purchase a separate transformer to power the unit -- I knew this was probably not the correct answer. I then contacted Steve at your customer service line, and he walked through some troubleshooting steps that determined we had a problem with the wire to the receiver unit -- the connection to the terminal was loose. His patience and technical knowledge helped me to install the unit in minutes. Who would have thought that your reps would be more knowledgeable than the manufacturers!
Thanks to Steve, you have another very satisfied customer! I'll be sure to tell all of my friends about Alpine!
Regards,
Ryan Yasuda"
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245.
Dale Bass of Milwaukee, WI writes:
"Nichole has been doing a great job!
Thanks,
Dale"
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244.
Richard Elarde of Naperville, IL writes:
"Hello Andrew,
We wanted to provide you with our positive feedback. My wife initially called and spoke with Sam, who was extremely knowledgeable and answered all of her questions. A couple of days later, she went onto your website and placed the order. Our order was shipped the same day and received a couple of days later in perfect condition. We were very impressed to receive the DVD providing instructions. Our entire experience with Alpine Home Air was wonderful, and when we require the replacement bulbs for our products, we will certainly call and order them from Alpine.
We were so impressed that we told our HVAC contractor about our experience and they assured us they would be seriously pursing making purchases of items from Alpine Home Air.
Sincerely,
Richard Elarde"
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243.
Sharontha Fernando of Bloomfield, NJ writes:
"You guys have been fabulous from start to finish, from helping me pick the correct units to doing an awesome job following up. My only advice is to let more people know you guys exist, because once they call and talk to one of your knowledgeable sales guys and gals, there is no way you guys should lose a sale if the customer is serious. Thanks again and hope to do more business with you and I'll make sure that anyone over here considering upgrading or replacing anything to do with indoor air quality makes you guys their first option."
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242.
Dave Arnholt of Cambridge City, IN writes:
"I bought one of the overstock products and am $1,000 into the whole installation which is $1,500 less than the quote I got for someone else to do it. It is working great. It's like night and day compared to the old one. Thank you Alpine for selling this. When the directions weren't clear, I called and Alpine was quick to provide customer support."
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241.
Jason Flenniken of Austin, TX writes:
"Just wanted to say you guys have phenomenal customer service. Called and talked to a Steve to check on stock of a part and he was super friendly and helpful, and I just placed the order right over the phone instead of online. No wait time and friendly phone reps are a major plus and rare these days. Thanks a million!"
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240.
G Davis writes:
"Thanks for the rapid shipping and detailed installation instructions. It took me 30 minutes to install the UV-aire. Your service is much appreciated. "
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239.
T Patrick Culp of Orange, TX writes:
"I want you to know that dealing with Alpine Air is one of the best decisions I have made concerning contracting appliances for my home. "
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238.
Willem writes:
"Last night I sold my house and the new owners will have to look after it. Thank you so much for helping me. You were so kind. The secret in sales is love; I felt your love for helping me. Keep doing what you are doing and you will make a lot of sales."
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237.
Dennis Brown of St Charles, IL writes:
"I have nothing but good things to say about you guys."
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236.
Rich B. from Ann Arbor, MI writes:
"The filters I ordered arrived today. They were exactly what I needed. Thanks for your prompt service. I will be ordering from you again."
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235.
Sharon G. from Front Royal, VA writes:
"I wanted to thank Alpine and Tom for their assistance. All items purchased are fantastic. The installation was also great. To have knowledgeable people in this area was wonderful. Everything works so well, and the difference in the air is incredible since purchasing the ERV. Team Electric of Front Royal were absolutely wonderful and knew their "stuff." I will always purchase from Alpine!"
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234.
Arch Milani from Mishawaka, Indiana writes:
"Thank you for your courteous, prompt, professional service. Tom is the perfect example of the "voice on the phone" that we all want to have representing our respective businesses. We had a little glitch with Visa interfering with our use of our debit card when we had transferred into that account, but Tom was patient, professional, and handled the situation with care and professionalism. Tom helped us review and put together the correct components for our application, and even after the delays from the bank and Visa, I received the shipment today, Oct. 6th, in the early afternoon - 1 day service! That was something that I never expected. Free shipping, and helpful follow up on tracking the shipping. Also, the amount of information that you make available, including the DVD and all of the technical downloads, as well as the application for the tax rebate, are very much appreciated by this customer who lives on doing the homework and then completing the task."
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233.
Joseph Grassi from Warren, MI writes:
"You can be assured that Sam Wyant and other consultants I've talked to have not only met the highest standards of customer service excellence you expect, but have surpassed it. In my opinion, over the past several years dealing with your company, you can be very proud of those with whom I've dealt with. I look forward, all things equal, to continue to deal with your company.
Best regards & wishes. Keep up the good work."
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232.
Mollie Elizabeth Condra from Nashville, TN writes:
"David, thank you so much for your assistance this morning. It was a pleasure to talk to you and you were extremely helpful. You really have no idea how grateful I am! My air conditioning system has been breaking down since April and I’ve literally been about to die. My cats and I are very grateful to you.
Best,
Mollie Elizabeth Condra, Ph.D"
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231.
Sean Phillips from Rochester, NY writes:
"On Friday, November 5th approximately 2:15 pm, I spoke with a customer service member Steve (ext 315) regarding some questions I had on a furnace I was interested in. Steve answered all my questions and put a package together that made me very pleased. He stated that shipping cut off time is 2 pm, so I assumed the furnace would be shipped today from your company. I am pleased to say that I was notified by Fedex to schedule my delivery tomorrow. Steve did an excellent job on the phone; his communication skills are amazing. His confidence made me feel great about your company. I have told my co-workers, family, friends and my own customers what an outstanding job he did and recommended your company. Thank you for making the process on my order go so well. "
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230.
Tom Thompson from Brushton, NY writes:
"Thank you all so much the information I received. It was sent quickly and very easy to follow for someone as inexperienced as myself on these systems."
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229.
Dennis Meeker from Port Orchard, WA writes:
"I purchased 3 yrs. worth of airhandler filters from you for $100, while my heat pump installer wanted twice as much for the identical filters. Thank you and keep up the honesty!"
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228.
Quentin White from Highland, UT writes:
"I am pleased to say that we are completely happy with the furnace. I was especially pleased that you responded to both of my orders in such an expeditious way. I am fully satisfied with your service. If needed, I shall use your services again in the future. "
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227.
Ed O'Brien from Oklahoma City, OK writes:
"The Aspen uncased coil arrived in what I considered record time. Two days after I purchased the coil, the deliveryman was unloading it at my garage door. Such speedy service speaks well for Alpine's procedures and organization."
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226.
Thomas A. Patterson from Aurora, CO writes:
"I just wanted to take an extra moment to say that Tom was very helpful in assisting me with my ordering needs. The items I needed were no longer manufactured, but he found appropriate replacement parts for me."
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225.
Paul Moran from Waynesboro, VA writes:
"My order was placed from your website Sunday evening 10-3, shipped 10-4, and arrived 10-5!
This is extraordinary service. You've earned my future business for sure."
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224.
George and Sarah Preisinger from Rochester Hills, MI writes:
"I am so impressed. Got my filters today, LOTS faster than I thought I would! And they were exactly what I wanted. Thank you!"
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223.
Sharon Kailey from Topeka, KS writes:
"At this point, you have educated me and my HVAC contractor through your web site and your 800-number. While we were trying to remedy his installation of an undersized unit, you saved us from putting in a 2.5 ton, 13 seer condenser when we really needed a 3 ton 16 seer unit with a new 3 ton coil -- and enabling me to get the energy tax rebate. I've learned so much by talking to your specialists, which I really needed because my contractor either didn't know enough or pretended not to know enough! I will definitely recommend Alpine to anyone who needs HVAC services."
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222.
John Lewis of San Antonio, TX writes:
"Just wanted to say thanks for the quick shipping of the blower wheel.
We installed it and it is working very well.
I am very pleased to have done business with your company."
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221.
William Shirk of Atlanta, GA writes:
"Just wanted to drop you a quick note to tell you how very pleased I am with my latest purchase. I have a rental home in Atlanta and the tenant called and said her A/C was not working. This was the result of a lightning strike. We checked it May 31 and determined the old one could not be salvaged. I ordered a new unit from you the same day, Memorial Day. You filled the order June 1 and the unit was in Atlanta on June 2 and delivered on June 3.
This is the type service a customer normally can only wish for and you seem to be able to do it on a consistent basis. (Needless to say, I have purchased other units from you in the past).
Thank you and please keep up the good work."
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220.
Curt Birchall from Akron, OH writes:
"I could not be happier with the outcome of my furnace project. I plan to install another furnace this summer in a rental house I own to replace the 65% efficient monster that currently resides there! Your support and instructional materials made all the difference. The installation I did was neater and more professional than the original installation, and the furnace works great and has saved me at least $50/month in fuel costs this past winter. That's a savings of over $200 in one heating season."
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219.
Thomas Morrow from Vilas, CO writes:
"Fast delivery, the best price, and excellent phone support when questions arise!
You guys are really great."
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218.
Jason Flenniken from Austin, TX writes:
"Just wanted to say you guys have phenomenal customer service. I called and talked to Steve to check on stock of a part. He was super friendly and helpful, and I just placed the order right over the phone instead of online. No wait time and friendly phone reps are a major plus and rare these days. Thanks a million!"
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217.
Doug Nelson from Battle Mountain, NV writes:
"Hi Guys. I just wanted to let you know the site is awesome. Customer service quickly answered all my questions and processed my order promptly. I installed it on Saturday morning and was enjoying a hot shower by mid-afternoon. The installation was straightforward and complete in a couple of hours. The unit works just as the literature describes. I own a Whirlpool HE washer, and it doesn't seem to be offended by the minor sandwiching effect. I expected it to be much louder then it is. The fan can be heard but it is not loud or annoying. If it wasn't for the fact I could feel the heat in the water line after I first turned the unit on, I would not have known the burner had ignited - no roaring noise as reported in other articles I read. So far I couldn't be more pleased. I installed the unit with the recommended isolation valves to facilitate a regular vinegar flush maintenance routine, as my water is 85 grains hard and very hard on equipment as well."
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216.
Moishe Lederer from Brooklyn, NY writes:
"Thank you for your extremely quick service. I placed the order at four PM on Thurs. I had the order the following morning. Your sales rep was professional and answered all the questions I had. I would definitely recommend your company to others."
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215.
Douglas Murphy from West Caldwell, NJ writes:
"I ordered the Rinnai RC98HPi tankless water heater from Alpine and absolutely love the product. With only some plumbing knowledge I installed this 95% energy efficent unit and started saving some money. Alpine gave the best price and great customer service when I called and asked questions about the product. "
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214.
Nathan Perkins from Leonard, MI writes:
"I really have appreciated doing business with you. First, you were easy to find. There are very few places on the Internet that I was able to locate the products I was looking for. Your being easy to find made you my first choice. Then I was impressed with the price of the products you offered. The furnace I purchased was a similar price to buying a used equivalent. This made me go to the next step of giving you a call. Then I received the most friendly and useful personal help I've received in a long time from any organization of business. I got to talk to a real person. I was sold on your company at this point. Beyond those things there are bonuses. Your policies are easy to understand and reasonable. The products are made in America. I know I am dealing with a company who will field questions and offer useful help. I will recommend you whenever I get a chance. Thanks for all your help."
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213.
Susan Hawley from White Lake, WI writes:
"I would just like to thank you for your excellent customer service and ease of ordering on your website. I recently purchased two furnaces and they arrived in two days and were easy to install. I was somewhat apprehensive about purchasing a product like this online but would recommend your company (and have) to anyone thinking about purchasing a furnace."
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212.
Kevin O'Hara from Nashville, TN writes:
"I wanted to take a minute to thank you for the excellent product and service your company provides. I was up against the wall with my furnace out just prior to having 20 people in town and over for Thanksgiving dinner. I decided to order from you online and get someone to install, rather than just pay exhorbitant local rates for the furnace and coil. Steve Brown helped me every step of the way, always responding to my emails with thoughtful, thorough, and professional replies, and also going the extra mile given my situation."
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211.
Terri Latimer from Clear Lake, IA writes:
"We recently needed a furnace for one of our motel rooms and knew we had the ability to install the unit ourselves (we have previously installed HVAC units), but were unable to buy a furnace system anywhere but through an installation company. We found this company online - loved the brand names, free shipping, PRICE, and system itself. This company proves that you can get more for what you pay for.
We highly recommend Alpinehomeair.com"
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210.
Bruce Loftus of Plain City, UT writes:
"Alpine Crew:
You guys are great. Great products, great service, great prices! I really could not be more satisfied. I have recommended you to a number of friends and families looking for different products from furnaces to tankless water heaters (which will be my next purchase and hopefully soon). I don’t know what their commitment to purchase has been, but based on my experiences, I think when they make the commitment to purchase it will be through you. Thanks a bunch."
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209.
Marvin Hinkley of Morrison, CO writes:
"I received my furnace quickly and in great shape. It fired right up after installation and runs quietly. The thermostat was easy to install and was a good recommendation by your salesman, as well as the condensate pump. I was amazed at how much water condenses from our dry Colorado air. The only thing I could use is some good ideas on where best to pump the condensate. Overall, I would highly recommend Alpine as trustworthy and reliable."
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208.
Brett Kiley of Canton, Mi writes:
"Thank you for all your phone support during our installation!"
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