We offer a 30-Day Money Back Guarantee.
Units that arrive in good condition and fail to operate after proper installation fall under the manufacturer’s warranty policy.
You may return original-condition, uninstalled merchandise if you are not completely satisfied with your order by requesting a Return Merchandise Authorization (RMA) within 30 days of your order’s ship date. RMA’s expire after 30 days. Products must be received by Alpine prior to the expiration of the RMA.
Equipment returns including furnaces, air handlers, condensing units and heat pumps will be charged shipping fees to and from your location. For all other returns, original shipping fees (if any) are non-refundable.
DVD Installation videos cannot be returned.
Important: All returns are carefully inspected upon receipt. Refunds are administered based on the condition of the returned items. Products must be in the original packaging and must not have been installed.
Refunds are made as follows:
- 100% Refund – Unopened or opened box, and everything, including product and packaging, is in exact original condition, product never installed.
- 80% Refund – Opened box, items in working order, but product is not in exact original condition and requires refurbishing/new packaging. For example, the product is incorrectly packed or missing packing materials, the instructions are missing, marked or damaged, etc.
- Variable or No Refund – Opened box, product shows signs of wear. Items missing, damaged, dirty, bent or not working or item appears to have been installed. This includes any scratches or marks on product (screws or screw holes), wires bent or cut, etc. We will be as fair as possible in determining variable refunds. If, though, the refund amount isn’t acceptable to you, you have the option to pay a shipping charge and have the item sent back to you.
If you are returning a product because we made an error on your order, we will promptly send you the correct item at no additional cost, and we will schedule and pay for return shipping.
For a shipping damage return, please see our shipping policy for more information.
Deliveries refused for reasons other than shipping damage will be handled the same as a return.
If a product is damaged on the return, you the shipper, must file the claim with the carrier. Products must be carefully packaged. Carriers may decline claims if packaging is insufficient. Alpine will not reimburse for products damaged when returned. Pack your return products with care. Use extra packing material such as paper, newspaper, styrofoam or other dead fill. Items such as evaporator coils and return air drops are easily damaged in transit. If you received one of these items via a freight shipment on a pallet, but would like to return it using a ground service, such as FedEx Ground, USPS or UPS, you must use additional packaging to prevent damage (a box within a box is the best method for packaging).
Filter returns are not accepted if filters have been removed from plastic.
It is strongly recommended that you insure your return and retain proof of tracking from your carrier. You are responsible for filing a shipping claim should a return item be lost or damaged in transit. Use a traceable carrier that can provide you with tracking services and proof of delivery. Retain your tracking number for at least three months after shipping your product.