Our site works best with Javascript enabled.

Need Help? Call
MON-FRI 8:30am-5:00pm Central
Return Assurance
Shipping: Return Assurance™
Flat-Rate Return Shipping

Your Price:

When you purchase Return Assurance™, you can return anything on your order within 30 days and we’ll pay the shipping!


  1. To use Return Assurance™, simply call Alpine and we will provide you with return instructions by phone and email.
  2. Return Assurance™ applies to freight orders only (products that also qualify for free shipping). It also applies to all other items purchased at the same time on that order.
  3. Return Assurance™ covers all shipping fees incurred by Alpine to ship order to and from customer’s original shipping destination.
  4. Return Assurance™ does not cover shipping damage, which is covered by shipping insurance included with all freight orders at no additional charge. For shipping damage to be covered under insurance, damage must be noted on signed Bill of Lading in presence of driver when products are delivered; all regular shipping policies apply, see shipping policies for details.
  5. All returns are carefully inspected upon receipt. Refunds are administered based on the condition of the returned items. Products must be in the original packaging and must not have been installed. Other than shipping cost, all other return policies apply; see return policies for details.
  6. Not available for orders shipping to Alaska, Hawaii or Canada
  7. Limited one return per order, with unlimited items on that order available for return when shipped at the same time.
  8. If you have placed more than one order with Alpine, items available for no-cost return under Return Assurance™ must be on the same order that contains the purchase of a Return Assurance™ guarantee.
  9. Return Assurance™ guarantee cannot be returned for a refund.
  10. Excludes customer requested rerouting, liftgate service, or storage which may incur additional fees.

Your Order
Ways to Order
See Order Status
Modify or Cancel Order
Missing Order Item
Damaged Shipments
Warranty Claims
View Quotes
Request Custom Equipment
Technical Support
Learning Center
Instruction Manuals
Contact Technical Support
Shipping Policy
Return Policy
Scratch-N-Dent Policy
Volume Discount Policy
Privacy Policy
Website Terms of Use
About Us
Customer Reviews
(800) 865-5931
Monday to Friday
8:30am - 5:00pm Central
  Mailing Address
1002 22nd St.
Rockford, IL 61108
  Chicago Office
954 W Washington Blvd
Suite 500
Chicago, IL 60607
[email protected]
or Contact Us Here
(425) 928-2455
© Copyright 2002-2014, Alpine Home Air Products. All Rights Reserved. A Todd Arthurs Company, Inc