(800)865-5931 Mon-Tue 7am-7pm, Wed-Fri 8am-6pm, Sat 9am-2pm CT
EST. 2002
Home Air Products™
My Location: Ashburn, VA [Change]
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Customer Stories

  • I've been able to install the furnace I recently purchased from you and it's up and working. Thanks to your continuous, detailed assistance it was a relatively easy operation. The delivery/shipping was excellent. Installation; thanks to all the instructions you provided was straightforward - not easy and fairly technical, but very satisfying. Thanks, I'll certainly recommend Alpine to anyone in a situation similar to mine.
    (I guess I should mention that buying the unit from you and doing my own installation saved me between $2500 and $4000. from the bids I received.)
    Chip Hoins
    Nordland, WA
  • I ordered a part for my electric heater and I just want to say Thank You! Your prices are great & shipping was fast. I will continue to do business with you guys. Super company!!
    Lloyd Haukom
    Manhattan, KS
  • It was quick and efficient. I have no idea if or when we will change out the system, but I will certainly put your company at the top.
    Michael McKay
    Germantown, MD
  • A year ago (Jan 23/12)you provided me exceptionally prompt and courteous service and I want to express my appreciation to your staff. I kept putting it off and then forgetting to send you a note, and so this will be quite unexpected by you after all this time. However, it was a pleasure dealing with you and I wanted you to know that. I wish you all the best for 2013 and into the future.
    Christine Parkinson
    Ottawa, ON
  • Wow, I ordered it on the 14th, and it was on my doorstep the next day... Are you guys magic or what!
    Mark Richardson
    Everett, WA
  • Just wanted to let you know I received my order today already! Thank you for your wonderful service and I'm so thankful I found you. The filters I needed are hard to find- at least in my area! THANK YOU!
    Kay Fisher
    Bourbon, IN
  • Thank you! Order was scheduled to be delivered between 1 and 5 pm it arrived about 2pm The driver brought it right to my back door. It is in perfect condition. The whole process of order, change the order, was completely painless. It is a real pleasure to do business with a company that knows how to do business. I am a retired construction superintendent and I know what I am talking about. You guys have got it together.
    Stephen Loomis
    Littleton, CO
  • I contacted Alpine Home Air and spoke to Sam. Told him what product I needed for my home. Bought the GPH13H And a (TH4210D1005) Heat Pump Program thermostat with a 15kw backup warren heat strip. I am kind of knowledgeable being married to a Sheet Metal Union man for 47 years. Cancer took him so I was acting like I knew everything, I was close to it. Had son check out my decision and said sounded good. Was here in 2 days. Got old (20 yrs) unit pulled and I had combination unit installed. It works wonderful. I am so pleased with whole transaction.
    Sherri Pittser
    Tulsa, OK
  • I recently purchased a Honeywell thermostat from your company.
    Once I opened the box and started reading I discovered that this would not be a plug and play operation. After many hours of research online and quite a few hours making phone calls I still had some questions on how to install this properly. I never suspected that your service department would have been able to help me out. I assumed that you were just a distributorship. My first call put me through to Joseph and my second call put through to Bryan. These two gentlemen are absolutely on top of their game. Not only were they able to answer my questions and direct me on how to proceed further, their customer service skills are top notch.
    I am in the customer service business myself ... so I know how customers want to be treated. I will definitely recommend your company to all who need it.
    Good customer service personnel are hard to find and harder to keep.
    Phillip Fusco
    Middleburg FL
  • THANK YOU, your service was great. Product arrived in good shape and it was a great experience dealing with you. Will do it again when need arises. Customer was well pleased with the unit and was overjoyed about your website, should he need information or parts, etc. Thanks once again
    Charles Hart
    Atlanta, MO
  • Thank you for your help in obtaining the igniter for my furnace. It worked perfectly! I will come back to you first when I need more help.
    Chris Slavens
    Dumont, CO
  • Joseph, thank you for the great service in ordering a new gas furnace. I never expected a salesman to tell me I needed a less expensive unit. I was replacing an oil furnace with an LP gas furnace and since it was a 108k BTU furnace I was going to get the same size. Joseph asked the dimensions of the place being heated and he figured I would only need a 54k BTU furnace, saving me about $100 and no telling the additional operating cost. These Haier furnaces are a lot less than I had expected to have to pay for a replacement. It is 95% efficient and uses PVC pipe for exhaust. I had [a local contractor] do the installation of the gas lines and set up the conversion and gas pressures. I was telling the owner what I paid for it and he said that he would have paid $700 more locally...It arrived in 5 days in Seattle by air on Friday, the shipping company said that it would be delivered on Monday... I have told 2 contractors of the quality and service you may get from this company.
    Eugene Mouncer
    Satsop, WA