(800)865-5931 Mon-Tue 7am-7pm, Wed-Fri 7:30am-6:30pm, Sat 9am-2pm CT
EST. 2002
Home Air Products™
My Location: Ashburn, VA [Change]
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Customer Stories

  • I was very happy with the young man who helped me with my order. He made me feel my order was just as important as any big order. It means alot to customers, to be treated that way, and i would recomend Alpine home air to my friends and neighbors. Thanks again.
    James Henke
    Sound Beach, NY
  • Bryan is the epitome of customer service. He is arguably the most valuable employee you have as evidenced by my short story of how a good company can make a difference when things go wrong.

    I was pleasantly surprised when you shipped the Honeywell TrueSteam humidifier and the Reverse Osmosis (R/O) accessory. Both arrived in two days - much faster than expected... I had an HVAC contractor to do the work... This is when my problems began.

    The HVAC contractor cracked the shutoff valve on top of the R/O reservoir tank...

    I contacted Alpine and was put in touch with Bryan. I learned that the company kept no spares, but he offered to contact Honeywell to identify the part number. When Bryan called Honeywell, he learned that they could not sell me the valve by itself since it was part of the R/O system... Bryan pressed the issue. He found someone that was willing to remove this valve from a test unit in their lab and arranged for Honeywell to send it directly to me.

    Andre Bordelon
    Jonesborough, TN
  • Great job, Guys. Can't believe how fast you got our furnace unit here and the delivery person was extremely wonderful Keep up the great work.
    David Wahlberg
    Wauwatosa, WI
  • I had called 3 times to see why my Emergency Heat was not working. [Bryan] gave me things to try, and finally on the third time, I told him it came on and went right back off after about 5 minutes, and he knew why. He said just jump terminals E and AUX on the thermostat, and it worked. You have some very knowledgeable Technicians that work there. Thank You.
    Charles Cooper
    Tacoma, WA
  • I've been able to install the furnace I recently purchased from you and it's up and working. Thanks to your continuous, detailed assistance it was a relatively easy operation. The delivery/shipping was excellent. Installation; thanks to all the instructions you provided was straightforward - not easy and fairly technical, but very satisfying. Thanks, I'll certainly recommend Alpine to anyone in a situation similar to mine.
    (I guess I should mention that buying the unit from you and doing my own installation saved me between $2500 and $4000. from the bids I received.)
    Chip Hoins
    Nordland, WA
  • I ordered a part for my electric heater and I just want to say Thank You! Your prices are great & shipping was fast. I will continue to do business with you guys. Super company!!
    Lloyd Haukom
    Manhattan, KS
  • It was quick and efficient. I have no idea if or when we will change out the system, but I will certainly put your company at the top.
    Michael McKay
    Germantown, MD
  • A year ago (Jan 23/12)you provided me exceptionally prompt and courteous service and I want to express my appreciation to your staff. I kept putting it off and then forgetting to send you a note, and so this will be quite unexpected by you after all this time. However, it was a pleasure dealing with you and I wanted you to know that. I wish you all the best for 2013 and into the future.
    Christine Parkinson
    Ottawa, ON
  • Wow, I ordered it on the 14th, and it was on my doorstep the next day... Are you guys magic or what!
    Mark Richardson
    Everett, WA
  • Just wanted to let you know I received my order today already! Thank you for your wonderful service and I'm so thankful I found you. The filters I needed are hard to find- at least in my area! THANK YOU!
    Kay Fisher
    Bourbon, IN
  • Thank you! Order was scheduled to be delivered between 1 and 5 pm it arrived about 2pm The driver brought it right to my back door. It is in perfect condition. The whole process of order, change the order, was completely painless. It is a real pleasure to do business with a company that knows how to do business. I am a retired construction superintendent and I know what I am talking about. You guys have got it together.
    Stephen Loomis
    Littleton, CO
  • I contacted Alpine Home Air and spoke to Sam. Told him what product I needed for my home. Bought the GPH13H And a (TH4210D1005) Heat Pump Program thermostat with a 15kw backup warren heat strip. I am kind of knowledgeable being married to a Sheet Metal Union man for 47 years. Cancer took him so I was acting like I knew everything, I was close to it. Had son check out my decision and said sounded good. Was here in 2 days. Got old (20 yrs) unit pulled and I had combination unit installed. It works wonderful. I am so pleased with whole transaction.
    Sherri Pittser
    Tulsa, OK